Trust & Safety — Reporting and Removal

This page explains how to report content on RiftStream, what we do about it, and how long it takes. It applies to riftstream.tv and app.riftstream.tv (the "Services").

You do not need a RiftStream account to make a report.

For anything covered below, email safety@riftstream.tv. Copyright complaints go somewhere else — see Legal Notices instead.

Non-consensual intimate imagery

If intimate imagery depicting you has been published on RiftStream without your consent, you can ask us to remove it. This includes imagery that was digitally created or altered, whether by artificial intelligence or any other means. It does not matter whether the image is real, synthetic, or a composite — if it depicts you and you did not consent to its publication, this process applies.

Our responsibility. When we receive a valid removal request from you or your authorized representative, we will remove the content, and make reasonable efforts to identify and remove known identical copies, as soon as possible and no later than 48 hours after we receive the request. We will confirm the outcome to you.

How to request removal. Email safety@riftstream.tv with:

1. A link to the content, or enough information for us to find it.
2. A statement that you are the person depicted, or that you are authorized to act for them.
3. A statement that the imagery was published without your consent.
4. Contact information so we can reach you with the outcome.
5. Your physical or electronic signature.

Identification. We do not ask for identification documents unless we need them to verify a request, and we will not ask for more information than is reasonably necessary to locate the content and validate the request. Any documents you send are used only for that purpose and are deleted afterward.

If you are unsure whether this applies to you, send the request anyway. We would rather review something that turns out not to qualify than have you decide not to ask.

Content involving minors

RiftStream prohibits any content that sexualizes or endangers a minor, in any form, including synthetic and AI-generated depictions, and regardless of whether a real child was involved in creating it.

If you encounter such content, email safety@riftstream.tv with a link. You do not need to describe what you saw beyond identifying the content.

When we become aware of apparent child sexual abuse material on the Services, we remove it, restrict access to it, preserve the material and related records as required by law, permanently terminate the responsible account, and report the matter to the National Center for Missing & Exploited Children through the CyberTipline, along with any other authority required by law.

If a child is in immediate danger, contact law enforcement first. In the United States, call 911. You can also report directly to the NCMEC CyberTipline at report.cybertip.org or 1-800-843-5678.

Other content reports

Email safety@riftstream.tv, or use the report control on the content itself if you have an account. Reportable content includes:

• Intimate or sexualized imagery of a real, identifiable person published without consent
• Synthetic media that misrepresents what a real person said or did, impersonates them, or places them in a false context
• Hate speech, harassment, threats, stalking, or doxxing
• Content promoting self-harm, suicide, eating disorders, or dangerous activity
• Violent extremism or terrorism
• Fraud, scams, malware, or spam — including a creator's payout link that misleads or defrauds supporters
• AI-generated content used to deceive people about real individuals or real events
• Artificially inflated views, likes, or follows

The full list of what is not allowed is in Section 4 of the Terms of Service.

What happens after you report

A person reviews every report. RiftStream is a small team and we do not use automated systems to decide whether to remove content in response to a report.

We do not review content before it is published. RiftStream does not pre-screen uploads, and we are not able to monitor everything posted on the Services.

Automated detection is limited. We scan against known-material hash databases where those systems are available to us, and we are onboarding additional detection services. Our automated coverage is currently partial and does not extend to every content format on the Services. These systems identify only material that has been previously classified — they do not catch everything, and they are not a substitute for reports from people who see something wrong.

Timing. Non-consensual intimate imagery requests are handled within 48 hours. Reports involving minors are handled immediately. Other reports are reviewed as quickly as we can, and we aim to respond within 5 business days. We will tell you the outcome where you have given us contact information.

What we may do. Depending on what we find, we may remove or restrict the content, issue a warning, limit account features, suspend the account, or ban it permanently. Serious violations result in immediate action without warning.

If your content was removed

If we removed something you posted and you think we got it wrong, email safety@riftstream.tv with a link to the content and a brief explanation. We will take another look.

If your content was removed following a copyright complaint, that is a different process with its own legal requirements — see Legal Notices.

Reporting in bad faith

Deliberately false reports — reporting content you know does not violate our rules, or claiming to be someone you are not in order to have content removed — are themselves a violation of the Terms of Service and may result in action against your account.

Contact

• Trust & safety reports, including non-consensual intimate imagery: safety@riftstream.tv
• Copyright and other legal notices: see Legal Notices
• Everything else: hello@riftstream.tv

RiftStream Inc.
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